The Influence of Humanism and Ergonomics to Assess Environmental Quality on Users’ Satisfaction in Railway Station of Tehran

Todays, the characteristics of architectural space is important in determining the quality of human life while most attention of architects and urban planners is on areas and sites which have a high level of social activity. Among these sites, railway stations are utmost important in creating appropriate context to communicate and attract a huge number of audiences. Scientific researches show that in designing “collection of human-oriented railways” a comprehensive approach has not achieved yet; Although, the solutions proposed in the past can be an appropriate guide to develop current projects. Present study reviewed and identified indicators of environmental quality and satisfaction, then it tested the components of the ergonomics which act exactly in line with improvement of environmental quality in accordance with the human aspects’ standards. The study then will measure the satisfaction of users from the railway station in Tehran according to these components. For this purpose, by Cochran formula, a sample of 165 subjects of the study population was selected by stratified random sampling. Instrument was a 38-questions questionnaire which was validated by the researcher and then completed by travelers, service staffs and residents of the complex. ANOVA test results showed that the average satisfaction of service staff is lower than other groups. Moreover, the results of multiple regression analysis showed that physical factors with standard index of 0.251(compared to other factors), has the greatest impact on satisfaction of users from our studied railway station, in Tehran.